Refund Policy

Last updated: 2026

At NorthPeak, we want you to be completely satisfied with your IPTV service. This Refund Policy explains when refunds applyand how to request one.

Try Before You Commit

We always recommend testing the service before subscribing to a longer plan. If you’d like to try NorthPeak first, contact our support team on WhatsApp and we’ll be happy to help you get set up.

Refund Eligibility

If you experience a technical problem that our support team is unable to resolve, you may be eligible for a refund. To qualify, please:

• Contact support within 7 days of your purchase.
• Give our team a reasonable opportunity to fix the issue first.
• Provide details about the problem and the device you are using.

How to Request a Refund

Simply contact our support team with your order details and a description of the issue. We’ll review your request and respond as quickly as possible.

Processing Time

Approved refunds are processed back to your original payment method. Depending on your provider, it may take a few business days for the funds to appear.

Non-Refundable Situations

Refunds may not apply where the issue is caused by factors outside our control, such as an unstable internet connection, incompatible hardware, or a breach of our Terms & Conditions.

Contact Us

Questions about our Refund Policy? Reach out to our support team — we’re here to help 24/7.